Powered by Janus AI

Manage Active Directory
with plain English

AID Helpdesk lets you unlock accounts, reset passwords, and manage users just by describing what you need. Janus AI handles the rest.

Start free trial See how it works
What you get
Everything your IT team needs
✨

Janus AI

Describe what you need in plain English. Janus understands, queries your AD, and takes action — or flags security concerns before anything happens.

🎫

Smart Tickets

Turn support emails into tickets automatically. Janus analyses them, suggests fixes, and can auto-resolve common issues without human intervention.

🔒

Security Checks

Janus flags impersonation attempts, typosquatting, and suspicious requests before they reach your AD. Built-in permission checking keeps your data safe.

Getting started
Three steps to your first action
1

Connect

Install the Windows agent on your server. It connects out to the cloud — no inbound ports or VPN needed.

2

Ask

Type your request in plain English. Unlock a user, reset a password, create an account — just describe it.

3

Done

Janus acts on your AD and replies with what it did. Full audit trail kept automatically — nothing ever gets lost.

FAQ
Common questions
Does it work with on-premises Active Directory? +

Yes. AID Helpdesk is built specifically for on-premises Windows Active Directory. A lightweight agent runs on your AD server and connects outbound to the cloud — no inbound firewall rules or VPN changes needed.

Is Azure AD / Entra ID supported? +

Not yet — Azure AD / Entra ID support is on the roadmap. The current version targets on-premises AD environments running Windows Server. Join the waitlist on signup to be notified.

How secure is it? +

All communication is over HTTPS. The agent polls the cloud using a per-tenant API key — your AD is never directly exposed to the internet. Janus AI also actively flags impersonation attempts and suspicious requests before any action is taken. Every write operation is logged in a tamper-evident audit trail.

What AD actions can Janus perform? +

Unlock accounts, reset passwords, enable/disable accounts, add/remove group membership, move users between OUs, create new user accounts, and retrieve user info. More actions are added regularly.

Can my whole team use it? +

Yes. The Pro plan includes up to 5 dashboard users per tenant with role-based access — admin (full control) or viewer (read-only). Additional seats coming soon.

How do I get started? +

Create a free account, copy your API key from Settings, drop it into agent-config.json on your Windows server, and run python agent.py. The whole setup takes under 5 minutes.

Pricing
Simple, flat pricing
Pro
A$29 / month per tenant
Includes everything. No surprises.
Start free for 14 days

No credit card required. Cancel any time.